Good practice in e-tailing
Delivery, supplying and customer service
Spot and Stop Card Not Present (CNP)Fraud for CNP retailers
Generic training pack developed for managers who train their retail staff to accept CNP transactions. The pack gives comprehensive best practice guidelines and examines in detail the solutions available to prevent CNP fraud.
Getting a copy
Available to download through the publications section of the Cardwatch website.
More information
From Cardwatch by e-mail to cardwatch@apacs.org.uk
Fulfilling customer orders
On line guide which describes the various options for delivering both physical and digital products to customers and provides guidance on meeting their expectations. Includes:
physical delivery of goods
meeting customer expectations
Getting a copy
On line guide available from Business link website.
More information
From the Achieving Best Practice in Business website
Last update: Wednesday, October 17, 2007