Good practice in e-tailing
Consumers rights
Shopping at home - your guide to the distance selling regulations
Information on the Trading Standards website sets out legal rights for consumers when shopping from home by telephone, mail order, fax, digital television, or on the internet. Includes:
what is distance selling?
what is not covered
The right to clear information
Your right to cancel
Protection for credit cards
Getting a copy
Available on the Trading Standards Website
Distance selling - quick facts
The Departnment for Business, Enterprise and Regulatory Reform website contains information about distance selling including questions and answers for consumers including:
- Your rights when shopping online
- What to look out for when buying over the internet
- What you can do if there is a problem
Getting a copy
View the information on the BERR website
Last update: Monday, June 23, 2008