CCTV Operator Training
Operator Training
This document provides guidance for the Police Service and local authorities (L.A.) on training CCTV operators. The guidance concentrates on the training requirements of operators who monitor public areas such as town centres and have a high level of interaction with police staff and procedures. The material in this document may also be of value to those who are training in other areas where the post holder monitors CCTV pictures e.g., in the Prison Service. Pilot trials with several police forces have confirmed its value, even to those with previous experience of training CCTV operators.
This document:
discusses the importance of training, highlighting the specific requirements of public area CCTV operators;
gives step-by-step instructions on taking a competence-based approach to training. This may be tailored to the specific requirements of individual systems;
lists examples of competencies an operator may need to carry out his or her job effectively
provides advice on identifying operator training needs using a comprehensive checklist of relevant skills and knowledge. This checklist also provides a framework for recording and monitoring training needs and provisions
gives advice on methods of designing, delivering and evaluating training programmes and providing operators with continuous development;
provides examples of good practice and a self-check questionnaire. These will allow assessment of how well operators are being trained and how training can be improved.
CCTV Making it Work. Public Area CCTV Operator Training (PACOT) Checklist and Good Practice Guidance
(file size 179 Kb)
Last update: Thursday, September 14, 2006